Privacy Policy

Hexotics Privacy Policy

Hexotics Privacy Policy

Effective Date: 25-03-2025

At Hexotics, we are committed to protecting your privacy and ensuring the security of any personal data you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, including through our website and services.

1. Information We Collect We may collect the following types of personal data:

• Contact Information: such as your name, email address, phone number, and mailing address.
• Payment Information: when you make a purchase, we may collect your payment details (e.g., credit card information) for transaction purposes.
• Order Information: details related to the animals or services you purchase, including delivery information.
• Communication Records: emails, messages, and any other correspondence between you and Hexotics.
• Website Usage Data: information related to your interactions with our website, such as IP addresses, browser type, and browsing behavior, collected through cookies or similar technologies.

2. How We Use Your Information We use your personal data for the following purposes:

• Order Processing: to process your transactions, fulfill orders, and deliver animals or products.
• Customer Support: to respond to your inquiries and provide ongoing support, advice, and updates.
• Marketing and Communication: with your consent, we may send promotional materials, updates, or special offers. You can opt out of marketing communications at any time.
• Legal and Compliance: to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Sharing and Disclosure We respect your privacy and will not sell, rent, or share your personal data with third parties, except in the following circumstances:

• Service Providers: we may share your data with trusted third-party service providers (e.g., payment processors, delivery services) who assist us in delivering services to you. They are obligated to keep your information confidential and secure.
• Legal Requirements: we may disclose your data if required by law or to protect our legal rights or property.

4. Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Personal Data We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

6. Your Rights You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal requirements.
• Withdraw your consent for data processing at any time (for marketing communications).
• Lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

7. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to improve user experience, analyze usage, and enhance website functionality. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website with the effective date at the top.

9. Contact Us If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Email: hexotics@drtl.co.uk
Phone: 07903025377
Mailing Address: Hexotics, Leicester, Leicestershire, United Kingdom